At Aichrom Private Limited, we want you to be completely satisfied with your purchase. This Return and Replacement Policy outlines the guidelines for initiating returns and replacements for products purchased through our website. By placing an order with us, you agree to the terms of this policy.

Eligibility

• Returns and replacements can be initiated only on the same day of receiving the product.

• To be eligible for a return or replacement, the item must be unused, in the same condition as received, and in its original packaging.

Initiating a Return or Replacement

• To initiate a return or replacement, please contact our customer service team within 24 hours of receiving the product.

• You can reach us via CONTACT to request a return or replacement authorization.

Return Process

• Once your return or replacement request is approved, we will provide you with instructions on how to return the item.

• Please ensure that the item is securely packaged and returned to us in the same condition.

Replacement Process

• If you are requesting a replacement, we will process your replacement order once the returned item is received and inspected.

• We will ship the replacement item to you using the same shipping method as the original order.

• The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Refunds

• If you are requesting a return, we will issue a refund to the original payment method used for the purchase.

• Refunds are typically processed to the source within 3-5 business days after we receive the returned item.

Exclusions

• Certain items may not be eligible for returns or replacements, including:

  • Customized or personalized products.

  • Products that have been used, damaged, or altered after receipt.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund, as applicable.

Contact Us

If you have any questions or concerns about our Return and Replacement Policy or need assistance with a return or replacement, please don't hesitate to contact us